Project Outsourcing Survey
Introduction text
Q1.
Overall, I am very satisfied with the way [Company] performed (is performing) on this project.
I strongly disagree
I disagree
I neither agree nor disagree
I agree
I strongly agree
Q2.
I strongly agree
I agree
Neither agree nor disagree
I disagree
I strongly disagree
Q2.1.
[Company] understands what I want to accomplish with this project.
Q2.2.
[Company] understands my industry (e.g., financial services , insurance, etc.)
Q2.3.
[Company] has demonstrated the right mix of technical skills to effectively complete the project (e.g., lead generation, database management, fulfillment, customer service, etc.)
Q2.4.
[Company] staff act in my best interest.
Q2.5.
Overall, I am satisfied with the [Company] staff.
Q3.
What would be your top reason for being very satisfied with [Company] staff?
Q4.
I strongly agree
I agree
Neither agree nor disagree
I disagree
I strongly disagree
Q4.1.
The [Company] account manager is knowledgeable and professional.
Q4.2.
I feel like I have a good personal relationship with the [Company] account manager
Q4.3.
The [Company] account manager is making a positive contribution to my business
Q4.4.
The [Company] account manager responds to my enquires in a timely manner
Q4.5.
Overall, I am very satisfied with the [Company] account manager.
Q5.
What would be your top reason for being very satisfied with [Company] account manager?
Q6.
Compared to how you felt about [Company] before this project, what would you now say is the likelihood of initiating another project with [Company]?
Better chance based on performance
About the same chance
Worse chance based on performance
Q7.
Considering the overall value of the project you paid for, was it
Exceptional value, worth more than you paid for it
Good value, worth about what you paid for it
Poor value, worth less than you paid for it


This survey was created byKeyPoint