First City Bank
CUSTOMER SERVICE MONITOR
All of your answers should relate to your personal dealings with the bank, rather than any dealings you may have had for business purposes.
Please write the address of the branch where your account is held.
Please write in the sort code for your branch. This is shown on your cheques (e.g. 68-06-08)
If you visit another branch most often what is the address of this branch? If you are unsure of the exact address, then please indicate the street and town where it is.
Does the branch you visit most often have a cash machine outside the branch?
How often do you visit this branch? (That is actually go into the branch, not just to use the cash machine outside)
More than once a day
Once a day
2 - 3 times a week
Once a week
Once a fortnight
Once a month
As far as you know, what are the weekday opening hours of this branch?
Opens at 8.30 am and closes at:
Opens at 9.00 am and closes at:
Opens at 9.30 am and closes at:
How acceptable do you find these weekday opening hours?
Not very acceptable
Not at all acceptable
At what time of day do you normally visit this branch on a weekday? (Again, we mean actually go into the branch for service, not just to use the cash machine.)
Before 9.00 am
9.00 to 9.30 am
9.31 to 12 noon
12.01 to 2.00 pm
2.01 to 3.30 pm
3.31 to 4.30 pm
4.31 to 5.30 pm
On a weekday, but no "normal" time
Not normally on a weekday
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