Customer Satisfaction Survey
Q1.
In thinking about your most recent experience with (Company Name), was the quality of customer service you received:
Excellent
Satisfactory
About average
Unsatisfactory
Very Poor
Q2.
If your answer to Question 1 was unsatisfactory, would you please take a few minutes to describe what happened?
Q3.
If your answer to Question 1 was excellent, would you please take a few minutes to describe what it was about the service experience which stands out as being excellent?
Q4.
Was the process for getting your question resolved:
Excellent
Satisfactory
About average
Unsatisfactory
Very Poor
If your answer to Question 4 was, unsatisfactory, would you please take a few minutes to describe what happened?
Q5.
Q6.
If your answer to Question 4 was, excellent, would you please take a few minutes to describe what it was about the process of getting your question resolved that stands out as being excellent?
Q7.
Now please think about the features and benefits of (Company Product) itself. Would you say the value re-provided by (Company product) is :
Excellent
Satisfactory
About average
Very Poor
Unsatisfactory
Q8.
If your answer to Question 7 was unsatisfactory, would you please take a few minutes to describe your reasons why?
If your answer to Question 7 was excellent, would you please take a few minutes to describe what it was about the service experience that stands out as being excellent?
Q9.
Thank you


This survey was created byKeyPoint