Patient Satisfaction Survey
Q1.
In your opinion, how have patient satisfaction ratings changed at your organisation in the past year?
Improved considerably
Improved somewhat
Has remained about the same
Has declined somewhat
Has declined considerably
Don't know
Q2.
In your opinion, how important is patient satisfaction at your organisation?
It is high priority
It is mid-level priority
It is low priority
Don't know
Q3.
Does your organisation have managers/staff dedicated to patient-satisfaction matters?
Yes
No
Don't know
Q4.
How often does your organisation track patient satisfaction?
Daily basis for each patient
Monthly or more often
Quarterly
Half yearly
Yearly or less often
We don't monitor
Don't Know
Q5.
How is patient satisfaction tracked?
Questionnaires sent through the post (in-house efforts)
Follow-up telephone calls (in-house efforts)
An outside firm has been employed to track patient satisfaction
Suggestion boxes placed in waiting areas
Other
Q6.
Has your organisation initiated programs to improve patient satisfaction within the past year?
Yes
No
Don't know
Q7.
What sector of the health care industry do you believe needs the most improvement in patient satisfaction?
Hospitals
General Practitioners
NHS Direct
Private Health Insurers
Nursing homes
Outpatient providers
Other
Q8.
What is the most compelling reason for your organisation to improve customer satisfaction?
Fear of losing patients to competitors
Fear of losing private contracts
Fear of increased privatisation
Fear of damage to organisation's reputation
Other
Q9.
In your opinion, has patient satisfaction been shown to have a direct effect on your organization's funding?
Yes
No
Don't know
Thank you for your time


This survey was created byKeyPoint