Patient Satisfaction Survey
In your opinion, how have patient satisfaction ratings changed at your organisation in the past year?
Has remained about the same
Has declined somewhat
Has declined considerably
In your opinion, how important is patient satisfaction at your organisation?
It is high priority
It is mid-level priority
It is low priority
Does your organisation have managers/staff dedicated to patient-satisfaction matters?
How often does your organisation track patient satisfaction?
Daily basis for each patient
Monthly or more often
Yearly or less often
We don't monitor
How is patient satisfaction tracked?
Questionnaires sent through the post (in-house efforts)
Follow-up telephone calls (in-house efforts)
An outside firm has been employed to track patient satisfaction
Suggestion boxes placed in waiting areas
Has your organisation initiated programs to improve patient satisfaction within the past year?
What sector of the health care industry do you believe needs the most improvement in patient satisfaction?
Private Health Insurers
What is the most compelling reason for your organisation to improve customer satisfaction?
Fear of losing patients to competitors
Fear of losing private contracts
Fear of increased privatisation
Fear of damage to organisation's reputation
In your opinion, has patient satisfaction been shown to have a direct effect on your organization's funding?
Thank you for your time
This survey was created by