PATIENTS EXPERIENCES OF TOENAIL SURGERY
We are continually trying to improve the quality of the service we provide.
To do this we need to know what you thought about your recent surgery.
We hope you are able to help us by completing this questionnaire.
The information you provide will be treated in the strictest confidence.
Year: [TYPE THE YEAR HERE]
Q1.
Please indicate which age group you are in:
Under 20
21 - 35
36 - 50
51 - 65
65 - 75
Over 75
Q2.
Before attending the Podiatric Clinic was your toenail problem operated on by anyone else?
Yes (Move to question 3)
No (Move to question 4)
Q3.
If yes, by whom?
GP
Chiropodist
Orthopaedic Dept.
General Surgery Dept.
Other
Was this Service:
NHS
Private
Q4.
After your GP referred you to the Podiatric Clinic, how long did you wait to be seen?
2-4 weeks
4-6 weeks
6-8 weeks
8-10 weeks
10-12 weeks
More than 12 weeks
Q5.
At the Podiatric Clinic how many toes did you have treated?
Was this on:
One foot
Both feet
What did you have done?
Whole nail removed
Just sides of nail removed
Was a chemical (phenol) put on your toe to stop the nail(s) from growing back?
Yes
No
Don't know
Q6.
Were you told VERBALLY about the procedure?
Yes
No
If YES, were you told in a way that you could clearly understand?
No
Yes
Were you given any written information about the procedure?
No
Yes
Q7.
How much pain did you have after the procedure? (please tick one box only)
None
Mild
Moderate
Severe
Intolerable
How long did the pain last? (please tick only one box)
Only during the procedure
24 hours
48 hours
3 days
7 days
14 days
Longer than 14 days
Did you have to take any pain relief because of the pain?
No
Yes
If YES, what did you take?
How long did you take this medication for? (number of days)
Q8.
How long did it take for your toe(s) to heal?
(please enter number of weeks)
Q9.
Do you think that the post-operative information you were given was adequate?
Yes
No
If NO, what do you think you should have been told?
Q10.
Do you feel that the post-operative care that you were given was adequate?
Yes
No
If NO, what care do you think you should have been offered?
Dressing information
10.1.
Did you need to buy any more dressings once you got home?
Yes
No
10.2.
If you did have to buy more dressings, did you experience any difficulty in finding them?
Yes
No
10.3.
Do you think it would be better if you were given a prescription for the correct type of dressings?
Yes
No
10.4.
Do you think it would be better if you were provided with a pack of dressings to take home with you?
Yes
No
Please use this space to comment further on dressings:
Q11.
After your routine follow up visit, was it necessary for you to telephone or visit the Clinic again?
Yes
No
If yes, did you?
Have further re-dressings?
Attend your doctor for antibiotic treatment
Have the SAME PROBLEM re-operated upon
Q12.
Did you think that the way the Podiatrist who dealt with you was:
Very Helpful
Fairly helpful
Helpful
Unhelpful
Very unhelpful
Q13.
How satisfied were you with the service?
Happy
Satisfied
Not Sure
Dissatisfied
Unhappy
Please feel free to add any comments or suggestions that you would like to make regarding the service:
Thank you for your time
Please return the completed questionnaire in the prepaid envelope provided


This survey was created byKeyPoint