Product Quality and Customer Service Survey
Have you ever ordered [product] from [company]?
Overall, how would you rate [company]?
How satisfied are you with your service from [Company]?
Neither satisfied nor dissatisfied
Would you recommend [Company] to a friend?
If no, please state your reasons:
Please rate [Company] in the following areas:
Overall quality of service
[Product] in stock
Responsiveness to questions
For your next [product] purchase, how likely are you to purchase from [company]?
Please rate the customer service agents in the following categories:
Interested in meeting my needs
How did you order your last [product]?
Over the phone
What are the three main reasons why you didn't purchase [product] from [company]?
If you could change one thing about [company] what would it be?
Are there any other comments you have for [company]?
This survey was created by