Product Quality and Customer Service Survey
Q1.
Have you ever ordered [product] from [company]?
No
Yes
Q2.
Overall, how would you rate [company]?
Excellent
Good
Average
Poor
Terrible
Q3.
How satisfied are you with your service from [Company]?
Happy
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Unhappy
Q4.
Would you recommend [Company] to a friend?
Yes
No
Q5.
If no, please state your reasons:
Q6.
Please rate [Company] in the following areas:
Excellent
Good
Average
Poor
Terrible

Price

Convenience

Overall quality of service

[Product] in stock

Responsiveness to questions

Friendliness

Trustworthiness
Q7.
For your next [product] purchase, how likely are you to purchase from [company]?
No chance
Unlikely
Undecided
Probably
Definitely
Q8.
Please rate the customer service agents in the following categories:
Excellent
Good
Average
Poor
Terrible

Knowledgeable

Helpful

Friendly

Interested in meeting my needs
Q9.
How did you order your last [product]?
Mail order
Internet
Over the phone
Fax
Other
Q10.
What are the three main reasons why you didn't purchase [product] from [company]?
Q11.
If you could change one thing about [company] what would it be?
Q12.
Are there any other comments you have for [company]?
Thank you


This survey was created byKeyPoint