Customer Satisfaction Survey
Thank you for visiting our Customer Support Satisfaction Survey site. We appreciate your feedback on how we handled your recent enquiry. Please answer all questions, then click on the Submit Survey button at the buttom of the page.
Q1.
Please rate how important each aspect of our service is to you
Very Important
Important
Neutral
Unimportant
Very Unimportant

The waiting time to speak with technical support.

The technician's expertise to solve your problem

The technician's professionalism/courtesy

The technician's interest in solving your problem

The overall time it took to solve your problem
Q2.
Please indicate how satisfied you are with the way your problem was handled
Very Important
Important
Neutral
Unimportant
Very Unimportant

The Hold time waiting to speak with technical support

The technician's expertise in solving your problem

The technician's professionalism/courtesy

The overall time it took to solve your problem
Q3.
Do you consider the problem solved?
Yes
No
Q4.
Was your question or issue solved the first time you contacted techincal support?
Yes
No
Q5.
Did you attempt to use our online support web site before making this call?
Yes
No
Q6.
What is your overall comment with this particular phone support experience?
Q7.
What is your overall comment with our technical support in general?
Q8.
We genuinely appreciate any comments or suggestions you might have which could help us to improve our service. Please state any you may have here:
Thank you


This survey was created byKeyPoint