Customer Service Survey
Q1.
How did you contact our customer service?
E-mail
Fax
Telephone
Web
In person
Other
Q2.
If you called on the phone, how quickly did you get through?
Immediately
Under 30 seconds
About 1 minute
2-5 minutes
More than 5 minutes
I left a message
Does not apply
Q3.
If you contacted customer service by Fax or E-mail, how long did it take to get a response?
Under 2 hours
2-6 hours
6-12 hours
1 business day
More than 1 business day
They never replied
Does not apply
Q4.
What was your reason for contacting our customer service?
Not satisfied with a product
Did not receive a product
Unable to order product/service
Problem with Web site
Needed more product information
Other
Q5.
Overall, how would you rate your satisfaction with our customer service representative?
I am extremely satisfied
I am satisfied
Average
I am unsatisfied
Q6.
Was your customer service representative:
Yes
No
No Opinion

Quick

Courteous

Professional

Knowledgeable

Respectful

Patient

Helpful
Q7.
In thinking about your customer service representative., did they...
Yes
No
No Opinion

Have the right information?

Quickly understand your questions?

Provide clear answers?

Solve the problem?

Appear well organised?
Q8.
Do you have any suggestions that would help us improve our customer service?
Thank you


This survey was created byKeyPoint