Department Customer Survey
Q1.
My department listens attentively to identify and understand customer concerns.
Strongly disagree
Disagree
Undecided
Agree
Strongly Agree
Q2.
My department responds promptly to customer requests, despite a busy workload.
Strongly disagree
Disagree
Undecided
Agree
Strongly Agree
Q3.
My department consistently provides courteous service even when the customer is unreasonable.
Strongly disagree
Disagree
Undecided
Agree
Strongly Agree
Q4.
Overall, how satisfied are you with the quality of the customer service provided by your department?
Unhappy
Dissatisfied
Undecided
Satisfied
Happy
Q5.
In my department, teamwork is encouraged.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Q6.
Team members are held accountable for the decisions they make.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Q7.
Work assignments are distributed fairly.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Q8.
Sufficient effort is made to get the opinions and thoughts of all people who work here.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Q9.
There is good alignment between my department and others with whom I need to coordinate.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Q10.
My department knows enough about what other departments are doing.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Q11.
Overall, how satisfied are you with the spirit of teamwork within [Company].
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Thank you


This survey was created byKeyPoint