Type Your Title/Introduction Here
Q1.
Please check the type of service/work performed at this visit: (Mark all that apply)
Warranty repair
Non-warranty repair
Oil change/scheduled service
Other
Q2.
Please rate your satisfaction with the dealer service department on each of the following:
Completely Dissatisfied
Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Completely Satisfied
N/A

Ease of booking your service?

Completion of your service in the time promised?

Clear explanation of the work performed on your vehicle?

Effort of the dealership to obtain factory parts for your car? (If parts are not needed, tick N/A)

Overall performance of the person who took your service order?

Effort of the dealership to see that the service was done well?
Q3.
Was the job completed on your vehicle at your first visit?
Yes
No
Q4.
After your service visit, did someone from the dealership contact you by phone or by post to see if you were satisfied with your overall service experience?
Yes
No
Q5.
Would you recommend this dealership to a friend or relative as a place to have your car serviced?
Definitely
Probably
Undecided
Probably not
Definitely not
Q6.
For your next service would you return to this dealership for a service?
Definitely
Probably
Undecided
Probably not
Definitely not
Q7.
What reasons can you give for choosing this dealership for your next service?
Q8.
Please explain why you might not return to this dealership for your next service.
Thank you for your time


This survey was created byKeyPoint